Warranty & Satisfaction Guarantee

At TechHavenCanada, customer satisfaction and product reliability are our top priorities. We understand that purchasing refurbished laptops online requires trust, and we work hard to earn that trust with strict quality standards and dependable warranty coverage.

✅ 100% Satisfaction Guarantee

Every product we sell—new or refurbished—is backed by our 100% Satisfaction Guarantee.

  • If you are not satisfied with your purchase, you may return it in its original condition within 7 days of delivery
  • You will receive a full refund, including shipping and handling
  • No reason required
  • Available for Canada & USA customers only

If you experience any issue with ordering, shipping, product condition, or service, please contact us immediately. We will do everything possible to resolve the issue—or refund your purchase.

🛡 Warranty Coverage Overview

All products sold by TechHavenCanada include a hardware warranty, with the warranty length varying by item.

  • Warranty starts on the day you receive your order
  • Warranty duration ranges from 30 days up to 1 year
  • Exact warranty period and type are listed on each product page
  • Coverage applies to hardware components only, including the battery
    (software is excluded)

🧑‍💻 Support & Assistance

For warranty claims or hardware-related questions, customers may contact us during business hours:

📞 Phone: +1 (437) 430-3183
🕒 Hours: Monday to Friday, 10:00 AM – 6:00 PM

♻ Product Condition Disclosure

Unless clearly stated otherwise, products sold by TechHavenCanada are used or professionally refurbished.

All refurbished items are:

  • Thoroughly tested through multiple inspection stages
  • Fully functional at the time of shipment
  • Cleaned and graded based on cosmetic condition

Minor cosmetic wear may be present depending on grade and is not considered a defect.

🔧 Hardware Warranty (Refurbished Products)

Our hardware warranty covers:

  • Repair or replacement of defective hardware components
  • Replacement units will be of the same or better model, when available

Dead on Arrival (DOA)

  • DOA issues must be reported within 7 days of delivery
  • We will cover all shipping costs for repair or replacement
  • A valid RMA (Return Merchandise Authorization) number is required before returning any product

Customers experiencing hardware issues during the warranty period must contact support to obtain an RMA before shipping the item back.

🎨 Cosmetic Condition

Refurbished laptops are graded by cosmetic condition.
Cosmetic imperfections (scratches, marks, or signs of wear) do not affect performance and are not covered under warranty.

If the cosmetic condition does not meet your expectations:

  • Notify us within 7 days of delivery
  • A refund will be issued (no exchange for cosmetic concerns)

🔋 Battery Warranty

Unlike many sellers, TechHavenCanada does provide battery warranty.

  • Batteries are tested and guaranteed to hold a minimum of 1 hour charge when fully charged
  • Battery performance expectations are listed in product descriptions
  • Exceptions will be clearly noted where applicable

🧰 Out-of-Warranty Service

Even after your warranty expires, we can still help.

  • Affordable repair services are available
  • We stock a wide range of refurbished laptop parts
  • Contact us to open a service case for post-warranty repairs

💽 Software Disclaimer

  • Software is not covered under warranty
  • We do not provide ongoing software support
  • This includes OS configuration, application installation, network setup, viruses, or crashes

Returned units may require a fresh operating system installation.
Customers are responsible for backing up all personal data prior to return.
Data transfer or recovery is not provided.

🔄 Returns & Restocking

  • Returns after the 7-day satisfaction window and up to 30 days are subject to:
    • 15% restocking fee
    • Shipping costs deducted
  • No returns, refunds, or buybacks accepted after 30 days
  • Non-defective returns are subject to restocking fees

📦 Return Authorization (RMA)

  • All returns must have a valid RMA number
  • Unauthorized returns will be refused
  • RMA number must be clearly marked on the package
  • Proof of purchase must be included

ℹ Additional Information

  • All prices are in Canadian Dollars (CAD)
  • Warranty does not cover misuse, mishandling, unauthorized upgrades, or liquid damage
  • Address corrections after shipment may incur additional fees
  • TechHavenCanada reserves the right to refuse service in cases of abuse, fraud, or policy violations